Appointment & Payment Policy

Overview

EC Notary Services LLC provides appointment-based notary services. This Appointment & Payment Policy explains how appointment requests, confirmations, payment status, receipt uploads, cancellations, delays, and customer responsibilities may be handled.

By submitting an appointment request, using the customer portal, uploading documents, uploading receipts, or communicating about service, you acknowledge this policy.

Appointment Requests Are Not Automatic Confirmations

Submitting an appointment request through the website does not guarantee that an appointment is confirmed. Appointment requests must be reviewed by EC Notary Services LLC before a service time, location, pricing, and requirements are confirmed.

Appointment Review Process

After an appointment request is submitted, EC Notary Services LLC may review the information provided to determine availability, service requirements, mobile service eligibility, document needs, and next steps.

Customer Responsibilities Before Appointment

Customers are responsible for being prepared before the appointment. Lack of preparation may delay, reschedule, or prevent completion of service.

• Provide accurate contact and appointment information.
• Have complete and ready-to-sign documents.
• Bring acceptable government-issued photo identification.
• Ensure all required signers are present and ready.
• Confirm whether witnesses, additional parties, or special instructions are required.
• Upload appointment-related documents through the customer portal when requested or helpful.
• Review payment, receipt, disclosure, and appointment status updates.

Document Readiness

Customers are responsible for the accuracy, completeness, and readiness of all documents. EC Notary Services LLC does not provide legal advice, does not draft legal documents, does not select documents for customers, and does not determine whether a document is legally sufficient for a customer’s situation.

If a document is incomplete, contains blank required fields, requires legal advice, requires missing signers, or is not ready for notarization, the appointment may be delayed, rescheduled, or declined.

Mobile Notary Appointments

Mobile notary service may be available by appointment but is not guaranteed until confirmed. Mobile service depends on location, travel availability, schedule, document type, appointment environment, and customer readiness.

Customers requesting mobile notary service must provide accurate location details and ensure that the appointment location is appropriate, accessible, and suitable for signing.

Loan Closing and Signing Appointments

Loan closing and real estate signing appointments may require additional coordination, timing, document availability, signer readiness, and instructions from lenders, title companies, signing services, escrow companies, or document issuers.

Customers are responsible for following instructions from the appropriate transaction parties. EC Notary Services LLC does not provide legal, lending, title, escrow, financial, or real estate advice.

Payment Requirements

Payment requirements may vary based on service type, mobile service needs, travel, location, timing, document type, loan closing requirements, and any additional appointment needs.

Payment may be required before, during, or after appointment confirmation depending on the service arrangement. EC Notary Services LLC may provide payment instructions as part of appointment communication or customer portal workflow.

Payment Status in Customer Portal

The customer portal may show payment status as part of the appointment workflow. Payment status may include unpaid, paid, or another status used internally by EC Notary Services LLC.

Payment status is updated as part of the admin workflow and may not update instantly. Customers should contact EC Notary Services LLC if they believe payment status is incorrect.

Receipt Uploads

Customers may be able to upload receipts or payment confirmations through the customer portal. Receipt uploads are used to support appointment workflow, payment review, and recordkeeping.

Uploading a receipt does not automatically mean a payment has been fully verified or accepted. Receipt status may be reviewed and updated by EC Notary Services LLC.

Cancellations, Rescheduling, and Delays

Customers should notify EC Notary Services LLC as soon as possible if an appointment needs to be canceled or rescheduled. Appointment changes may be subject to availability.

Delays may occur if customers are not prepared, signers are missing, identification is not acceptable, documents are incomplete, payment requirements are not satisfied, mobile location details are inaccurate, or additional review is needed.

No Guarantee of Service Completion

Even if an appointment is scheduled, service may not be completed if required conditions are not met. EC Notary Services LLC may decline, pause, or stop service when identity cannot be verified, a signer is not willing or aware, documents are incomplete, required parties are missing, payment requirements are unresolved, or the request is outside the notary’s permitted role.

Notary Services Are Not Legal Advice

EC Notary Services LLC is not a law firm and does not provide legal advice. Notary services do not include legal document drafting, legal interpretation, legal recommendations, or legal representation.

Customers needing legal guidance should contact a qualified attorney or the appropriate document issuer.

Electronic Communications

By submitting appointment requests, using the customer portal, uploading receipts, uploading documents, or communicating electronically, customers consent to receive electronic communications related to scheduling, payment, receipts, disclosure status, appointment status, and service workflow.

Policy Updates

EC Notary Services LLC may update this Appointment & Payment Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about appointment confirmation, payment status, receipt uploads, mobile service, or rescheduling, please contact EC Notary Services LLC through the Contact page.